Aftermarket Aftermarket

Aftermarket

We provide our customers with reliable technology to ensure that they can use it with peace of mind, and we meticulously conduct inspections and provide maintenance support.

Service Concept

Service Brands

Service Brands

Yuchai Service Saving and Fast

Service Objectives

Service Objectives

Pouring all my efforts, doing my best, dedicated users, integrity of the world!

Working standard

Working standard

First Due Diligence System: No Responsibility, First Service

The first responsible system: who accepts and who implements

Maintenance responsibility system: who serves, who follows up

The machine is in your hands, the service is engraved in my heart
Say it and do it, do it and do it well
Service station is the root system of the host factory, the dealer's comrade-in-arms, and the end-user's sweetheart.
Each service begins with initiative, is characterized by sincerity, and ends with satisfaction.

The machine is in your hands, the service is engraved in my heart

Say it and do it, do it and do it well

Service station is the root system of the host factory, the dealer's comrade-in-arms, and the end-user's sweetheart.

Each service begins with initiative, is characterized by sincerity, and ends with satisfaction.

The machine is in your hands, the service is engraved in my heart
Say it and do it, do it and do it well
Service station is the root system of the host factory, the dealer's comrade-in-arms, and the end-user's sweetheart.
Each service, starting from the main A to create value: dedication for this quick response to professional protection the pursuit of satisfaction
Enhance the value: segmentation of demand for comprehensive attention to cohesion and loyalty to cast the brand
Sublimation value: lead the standard upgrade industry Harmony users to serve the community action, in good faith, finally satisfaction

The machine is in your hands, the service is engraved in my heart

Say it and do it, do it and do it well

Service station is the root system of the host factory, the dealer's comrade-in-arms, and the end-user's sweetheart.

Each service, starting from the main A to create value: dedication for this quick response to professional protection the pursuit of satisfaction

Enhance the value: segmentation of demand for comprehensive attention to cohesion and loyalty to cast the brand

Sublimation value: lead the standard upgrade industry Harmony users to serve the community action, in good faith, finally satisfaction

Aftermarket

Service Commitment

Service hotline

Service hotline

The company's headquarters, local offices and service stations are open 24 hours a day.

Time for parts to be in place

Time for parts to be in place

24 hours

Service Response Time

Service Response Time

10-minute response (including service APP to take orders).

Station service:Arrange for processing within 30 minutes.

Outbound service:Dispatch work completed within 30 minutes after the customer reports repair.

Vehicle rescue in place 2.5 hours (within 100 kilometers).

Completion time

Completion time

The first warranty does not exceed 3 hours, general failure does not exceed 8 hours, and serious failure does not exceed 72 hours

Among them: T≤4 hours for minor breakdowns, T≤8 hours for general breakdowns and T≤48 hours for major breakdowns of road trucks.

During the busy period of agricultural machinery: general failure not more than 6 hours, difficult failure not more than 24 hours

YC SIMLAN

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